Position summary:
The Veteran Coach ensures case coordination, monitoring, and effective delivery of supports and services to a caseload of Veterans living at home in their communities.  

Full-time; 40 hours/week; non-exempt/hourly

For more information click here or the link in the title.


Posi1on summary: The Veteran Coach ensures case coordina1on, monitoring, and effec1ve delivery of supports and services to a caseload of Veterans living at home in their communi1es.

Minimum Qualifica1ons: • Baccalaureate Degree or equivalent work experience. • At least one year of experience in a case coordina1on environment. • Desire to work with people with disabili1es. • Ability to travel up to 20% or more as needed within Colorado Springs and surrounding coun1es to meet with individuals and groups to present informa1on and training. • Proficient with computers, including Word, Excel, PowerPoint, Publisher, Outlook, Teams, and Zoom. • Demonstrates The Independence Center’s core values of Inclusion, Adaptability, Person First, Collabora1on, and Integrity as well as its essen1al team virtues of Humble, Hungry, and Smart.

Preferred Qualifica1ons: • Lived experience in the military • Knowledge of Home & Community Based Services and Veteran preference. • Experience working with the VA.

Essen1al Func1ons/Areas of Accountability:

JOB TITLE: Veteran Coach Specialist II

EFFECTIVE DATE: February 2022


REPORTS TO: Program Manager

STATUS: Full-1me; 40 hours/week; non-exempt/hourly

JOB CODE: 1010300100 Rev Mar 2021 Veteran Coach, VIC (Cont.) • Assist Veterans with obtaining access to services and supports to help them live independently in the community, increase their self-advocacy skills, and improve their quality of life. • Monitor services and problem-solve for a caseload of Veterans. Conduct func1onal assessments on ac1vi1es of daily living for long-term services and supports; review available documenta1on; and apply criteria and regula1ons specific to requests for services. • Facilitate development, implementa1on, and documenta1on of Veteran-directed support and spending plans. Monitor billing to ensure Veterans are within budget. • Work in partnership with Financial Management Services (FMS) to assist Veterans in comple1ng employer and employee paperwork and submi`ng 1mesheets. • Implement non-compliance policy and risk mitigation plans as needed. • Collaborate with military en11es, community partners, and external vendors to best serve Veterans. Promote The IC through posi1ve representa1on and communica1on. Aaend weekly case review mee1ngs and required staff meetings. • Communicate and collaborate with other team members on process improvement, system development, and strategic planning. • Work with Outreach in outlying areas to educate staff and facilitate mee1ngs with poten1al consumers. • Maintain timely, complete, and accurate documentation in database. • Responsible for professional development and posi1on-related training. • Par1cipate in The IC’s ongoing quality improvement ac1vi1es.

Skills and Abili1es: • Client interviewing, customer service, and assessment skills. • Self-mo1vated, flexible, and able to work with minimal direc1on or supervision. • Possess integrity and reliability. • Capacity to work individually and as a member of a team in a team-oriented, inclusive environment. • Takes responsibility for high-quality work. • Effec1ve verbal and wriaen communica1on skills. 2 Veteran Coach, VIC (Cont.) • Ability to analyze processes and provide recommenda1ons for improvement. • Possess decision-making and problem-solving skills. • Maintains a high level of confiden1ality and works within the confines of HIPPA regula1ons. • The capacity to empower individuals to advocate for themselves to maximize independence.

Physical/Environmental Requirements: • Occasionally lid, push, pull, up to 50 lbs. • Home health field environment with a high level of contact with others, oden requiring personal protec1ve equipment. • Office environment requiring ongoing computer use and extended amount of 1me si`ng or standing. • Internet access to work remotely if protocols are issued for remote work. • Must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier. Employees who are required to drive for the agency in the course and scope of employment will be subject to reasonable suspicion, post-incident, and bi-annual random MVR checks to determine driving acceptability and must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier to maintain employment. • Regional and na1onal travel may be required. • Reasonable accommoda-ons may be made to empower the qualified individual with a disability to perform the essen-al func-ons of this posi-on. This positon may also require the performance of other du1es as assigned.